Delivery Policy

Sender Responsibility for Correct Delivery Details

Please ensure your orders have the correct delivery address and telephone contact details for the recipient to ensure successful delivery. In the event of incorrect address, gated premises (pin coded/gated no answer/ inaccessible), secured buildings (pin coded/gated no answer/ inaccessible or cemeteries we can not guarantee delivery. In these events the recipient will be contacted to collect delivery from our shop, or a redelivery fee will be organised. We do not deliver to PO BOX or LOCKED BAG addresses.

All deliveries must have a recipient contact number, preferably a mobile incase of delivery issue. ie. locked gate, unacceptable to leave, bad weather, incorrect address (may have moved), business address. We will only call recipient if deemed necessary as we understand the surprise element.

 

Monday - Friday

Zone A & B : Online Same Day Delivery orders received by 9am (QLD time Zone).
Order received after this time may be delivered the same day if possible otherwise the following day. Please call 07-32072129 if missed cut off time.

Zone C: Online Same Day Delivery orders received by 7am (Qld time zone).
Order received after this time may be delivered the same day if possible otherwise the following day. These suburbs are further and may required confirmation with drivers prior to sending.

Saturday & Sunday

Only local deliveries arranged by phone at the discretion of the shop. We can promptly discuss possibility of delivery and floral range available in shop for that day. Farm shop will be open for pickups incase you would like to come in and choose, or we can arrange flowers with gift card on you behalf for the recipient to collect.

Public Holidays

We are unable to make deliveries on Public Holidays. Deliveries requested on this day will be delivered the following business day.

Funeral Home
If the flowers are for a funeral or business we will do our best to assist with time constraints. However, we strongly recommends that you provide us with an alternative address so the flowers can be delivered elsewhere if too late.


We deliver to:

AQUATIC PARADISE (4159), BIRKDALE (4159),  EROBIN (4160), ORMISTON (4160), RANSOME (4154), THORNESIDE (4158), WELLINGTON POINT (4160)

ALEXANDRA HILLS (4161),BELMONT (4153), BELMONT PRIVATE HOSPITAL (4152), BURBANK (4156), CAPALABA (4157), CHANDLER (4155), CARINDALE (4152),  CLEVELAND (4163), GUMDALE (4154), LOTA (4179), MACKENZIE (4156), MANLY (4179), MANLY WEST (4179), MATER PRIVATE HOSP CLEVELAND (4163), RABY BAY (4163), SHELDON (4157),  THORNLANDS (4164), WAKERLEY (4154), WYNNUM (4178).

Village Life Capalaba, Wellington Park Private Care, Regis Birkdale, Sylvan Woods Aged Care
Hospitals - Redlands Mater Private and Redlands Public Hospital
Businesses - Monday to Friday Only (9am-5pm)
Schools - Monday to Friday Only (8am - 3pm)
Residential Homes - Monday to Saturday (9am - 6pm)
Nursing Homes - Monday to Saturday (9am - 5pm) Much loved at the following, with our excess flowers donated seasonally to these homes Wellington Point Private Care, Regis Birkdale, Sylvan Woods Aged Care, Prins William Alexandra Village, CapellaBay Aged Care.
Retirement Village - Monday to Saturday (9am - 6pm)

Substitution & Flower Choice Policy

Flowers are subject to seasonal availability all pictures are to be used as a guide.  Packaging and container may vary in colour.

Delivering Florist’s Designer Choice is designed and created using only the freshest daily picks from our farm gate as chosen by the florist. Because every design is unique and seasonal, we can’t guarantee exactly which flowers your florist will choose, but what we absolutely can guarantee, is that the end result will really be appreciated.

Simply choose your budget, and let our fabulous florists take care of the rest.